Have you ever come across the practice boss who tells everyone to stay late to clear the backlog of work and then leaves promptly at 5:00 o’clock to play golf?  Or the manager  who criticizes everyone for spending time on the Internet, but is discovered booking a holiday online in the middle of the afternoon. There's hardly anything worse for practice morale than leaders who practice the "Do as I say, not as I do" philosophy. When this happens, you can almost see the loss of enthusiasm and…See More

Hello,Just checking with any other managers in the area for a resource to find certified groomers.  The school in Dayton is taking a break from accepting students...... so I have lost a valuable resource.  So far, no hits with Monster.com or the local newspaper. Any suggestions? MaggieSee More

As a practice owner, you’re an individual who has made a major investment in a small  business, you have accepted the financial risk, you take responsibility for the outcome, you’recreative, you’re a leader, you have management skills and you are probably driven by the need to create something  new, something innovative and something which will make adifference in the veterinary marketplace. If however, you’re also a practising clinician your working life has become steadily more complex as you…See More

If I were to ask you how much profit your veterinary practice really makes after all your costs are taken into account? How do your three key cost headings compare with thoseof similar practices? How much revenue does each 'veterinary team' in your practice generate every day and  How many client transactions at the Average Transaction Value does each veterinarian in your practice deal with every day?, would you have the answers at your fingertips or could you or your practice manager identify…See More